RETURNS & EXCHANGES
If you'd like to return or exchange an item, kindly contact the customer care team.
Our team responds within a 24 hour timeframe, excluding weekends and holidays
ORDER PROCESSING & SHIPPING
Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days. If the processing time exceeds 3-4 business days, GDF will pay to send your order via express shipping.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
DUTIES & TAXES
All prices include taxes. The prices listed on individual product pages are calculated based on the location you are shopping from.
Since GDF is an Italy-based company, European orders will not be subjected to any duties upon delivery, as the shipment is not traversing any commcercial borders.
By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.
We ship to over 40 countries where duties are excluded. Your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office or contact or customer care team.